Making a complaint

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise; however, if your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a few days, or at most a few weeks – to enable us to establish what happened more easily

We hope that, if you have a problem, you will use our practice complaints procedure.

The Denmead Practice - Complaints Procedure

Easy Read Complaints Guide

We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local health authority if you are not satisfied with the result of our investigation or do not feel able to raise your complaint with us.

If you wish to raise your complaint directly with the commissioner of our services, please address your complaints to:

Email:                                         england.contactus@nhs.net

Contact Number:                       0300 311 2233

Postal address:                          NHS Commissioning Board

                                                   PO Box 16738

                                                   REDDITCH

                                                   B97 9PT

Details of NHS complaints procedures can be found on their web site:

http://www.england.nhs.uk/contact-us/complaint/